Order Expediter Sales - Inside Sales

Builders FirstSource; Town of Florida (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive benefits offering

Health and wellness plans

Equal opportunity employer

Job summary

Builders FirstSource seeks an Order Expeditor in Town of Florida, NY, to ensure the timely and accurate processing of customer orders. This role involves monitoring sales orders, addressing roadblocks, and coordinating tasks across teams to enhance order fulfillment.

The ideal candidate possesses a high school diploma (or equivalent) and at least 5 years of relevant experience. Excellent communication and problem-solving skills are essential.

Qualifications

• 5+ years of related experience or an equivalent combination of education and experience.
• Proficient in Microsoft Office, especially Excel.

Responsibilities

• Monitor and expedite sales orders and order fulfillment.
• Identify sales orders at risk for outbound delivery failure.
• Change orders to facilitate processing in the warehouse.
• Understand and facilitate cross-functional sales orders.
• Monitor activities related to returns, billing blocks, and inventory.

Skills

Excellent customer service skills

Excellent verbal and written communication skills

Excellent problem‑solving skills

Ability to organize, prioritize, and efficiently multitask

Proficient computer skills, particularly in Excel

Education

High school diploma or GED

Job description

PURPOSE

The Order Expeditor is a proactive, problem‑solving role that ensures timely and accurate customer order processing. This position reviews the end‑to‑end process from sales order management to invoicing, including pricing, purchasing and inventory, to ensure accuracy.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Monitor and expedite sales orders and order fulfillment, coordinate with teams to address roadblocks
• Identify sales orders at risk for outbound delivery failure
• Change orders upfront (e.g., substitutions, backorders, POs) to get it through warehouse, transportation and invoicing
• Work on the business process to proactively clear the pathway for customer orders
• Understand the end‑to‑end process and help facilitate sales orders across functional teams
• Monitor the following activities to stay informed of possible issues related to:
  • returns and billing blocks
  • special orders, back orders, and pricing blocks
  • purchase requisitions, purchase orders and inventory, and delivery
• Exception reporting to coordinate with relevant teams
• Complete daily checklist activities
• Understand the Available‑to‑Promise (ATP), Back Order, and Material Replenishment Planning (MRP) processes and when to intervene
• Other duties as assigned

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

MINIMUM REQUIREMENTS

High school diploma or General Education Degree (GED) and 5+ years of related experience; or an equivalent combination of education and experience.

COMPETENCIES

• Excellent customer service skills
• Excellent verbal and written communication skills
• Excellent problem‑solving skills and ability to work independently
• Ability to compose effective and efficient reports and correspondence
• Ability to organize, prioritize, and efficiently multitask
• Proficient computer skills and with Microsoft Office Products, in particular Excel

WORK ENVIRONMENT / PHYSICAL ACTIVITY

• Work is in an office setting and generally sedentary, but position may involve walking or standing for brief periods of time.
• May be required to occasionally lift, carry, push, pull or otherwise move objects up to 25 pounds.

BENEFITS

At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple – provide great plans that help you and your family to live happier, healthier and more secure lives. To view all our benefit offerings: www.bldrbenefits.com.

EQUALITY & ACCESSIBILITY

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765‑3990 or email [e-mail]. Please do not send resumes to this email address – it is intended only to be used to request an accommodation in submitting an application for a job opening.