Customer Service - Exit Booth Agent - JFK Airport

Enterprise Holdings; New York (NY); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility, operating the Enterprise Rent-A-Car, National Car Rental and Alamo brands, is hiring an Exit Booth Agent at JFK Airport. You will provide friendly, efficient service through the rental process and earn an hourly rate with a health supplement.

Base pay $19.47/hr plus a health care supplement up to $5.55/hr, with potential bonuses; position requires 18+, valid license, and strong customer service skills.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship.
• High School Diploma or GED required.
• Minimum 1 year of customer service experience.
• Basic PC skills; familiarity with Odyssey a plus.
• Live within a 1-hour commute to JFK within 30 days of start.
• Read, write, and speak English fluently.
• Valid, unrestricted U.S. driver's license.

Responsibilities

• Prepare all rental documents accurately and completely.
• Verify car information and VIN number for security and car control.
• Provide service to Emerald Aisle members with refueling option.
• Maintain the exit booth and surrounding areas for a neat appearance.
• Ensure the booth is stocked with supplies to meet customer needs.
• Provide customers with undivided attention at the exit booth.
• Greet customers and thank them at the end of transactions.
• Assist with directions and local information; resolve issues as needed.
• Perform other related duties to meet service levels.

Skills

Customer service

Microsoft Office

Education

High School Diploma or GED

Tools

Odyssey

PC basic skills

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for an Exit Booth Agent. The Exit Booth Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position.

This position offers a base pay of $19.47 / hour, with an additional health care supplement of up to $5.55 per hour, bringing the total potential hourly rate to $25.02. Additional bonuses may also be available. The health care supplement amount may be adjusted after the first 90 days based on the benefits selected by the employee.

This position is located at J F Kennedy International Airport (JFK), NY 11430.

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedules:

• Friday- Tuesday: 4:45am - 1:15pm

or

• Monday 8:00am - 4:30pm
• Tuesday 8:00am - 4:30pm
• Wednesday 4:45am - 1:15pm
• Thursday 4:45am - 1:15pm
• Friday OFF
• Saturday OFF
• Sunday 8:00am - 4:30pm

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Prepare all rental documents accurately and completely
• Verify car information and VIN number for security and car control
• Provide additional service to Emerald Aisle members by offering our refueling option
• Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image
• Ensure that “Booth” is stocked with appropriate supplies to meet the needs of our customers
• Provide all customers with undivided attention while assisting them at the exit booth
• Make eye contact and greet all customers; thank customer at the conclusion of all transactions
• Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary
• Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year of experience handling customer service functions
• A minimumof basic level experience and understanding of a PC and Microsoft Office Products required; familiarity with Odyssey a plus
• Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
• Must be able to read, write, and speak English
• The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted U.S. driver's license.