Exit Booth Agent

National Car Rental; Orlando (FL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Rental discounts

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental is seeking an Exit Booth Agent at Orlando International Airport to provide friendly, efficient service during all stages of the rental and return process. You will verify driver information, assist with vehicle selection, and help customers with directions and local information at the exit booth.

The role requires a high school diploma, at least 1 year of customer service, basic PC skills, and US work authorization. Evening shifts and weekends are required.

Qualifications

• Must have at least 1 year of experience handling customer service responsibilities.
• Must be able to understand, read, write and speak English.
• Must be authorized to work in the United States without sponsorship now or in the future.
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.

Responsibilities

• Prepare all rental documents accurately and completely.
• Verify car information and VIN number for security and car control.
• Provide service to Emerald Aisle members by offering refueling option.
• Maintain the Exit Booth and surrounding areas to present a neat image.
• Ensure the Booth is stocked with supplies to meet customer needs.
• Provide customers with undivided attention while assisting at the exit booth.
• Make eye contact and greet customers; thank them at the end of transactions.
• Assist customers with directions and local information; resolve customer service issues.
• Perform other customer service duties to ensure service levels meet customer needs.

Skills

Customer service

English proficiency

Education

High School Diploma or G.E.D.

Tools

PC basics

Microsoft Office

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for an Exit Booth Agent at the Orlando Airport. The Exit Booth Agent provides superior, friendly, efficient service during all aspects of the rental car assignment process; facilitates the rental process through verification and documentation of all necessary driver information and vehicle selection information for an efficient and timely rental and return experience. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

This pay for this position starts at $16.00 / hour ($16.50 / hour for hours worked after 4pm) PLUS this position is eligible for monthly customer service bonus incentives AND performance based incentives.

This position is located at the Orlando Airport, 1 Jeff Fuqua Blvd, Orlando, FL 32827.

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule: Apart from religious observation, interested candidates must be willing to work a flexible full-time (40 hour/week) EVENING shift schedule, including weekends. Days off will be on weekdays.

Responsibilities

• Prepare all rental documents accurately and completely.
• Verify car information and VIN number for security and car control.
• Provide additional service to Emerald Aisle members by offering our refueling option.
• Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image.
• Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers.
• Provide all customers with undivided attention while assisting them at the exit booth.
• Make eye contact and greet all customers; thank customer at the conclusion of all transactions.
• Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary.
• Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer.

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age
• High School Diploma or G.E.D. required
• Minimum of 1 year experience handling customer service responsibilities
• A minimum of basic level experience and understanding of a PC and Microsoft Office Products required
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related convictions on driving record in the past 5 years
• Must be able to understand, read, write and speak English
• Must be willing to work at the Orlando International Airport (zip code 32827)
• Must be willing to accept pay of $16.00/hour ($16.50/hour after 4pm) plus incentives
• Apart from religious observation, interested candidates must be willing to work a flexible full-time (40 hour/week) EVENING shift schedule, including weekends. Days off will be on weekdays.