Customer Service Executive

Get Staffed Online Recruitment Limited; Wallington (NJ); On-site; USD 27,000 - 38,000; Full time

Job summary

Get Staffed Online Recruitment Limited is seeking a Customer Service Executive. The role is to be the first point of contact for customers by phone or email, processing and invoicing outgoing orders and providing administrative support to customers, Despatch and Sales teams for UK and Export orders.

Key responsibilities include taking orders, generating pick lists and despatch notes, and handling queries to maintain high customer service standards.

Qualifications

• Exceptional attention to detail with a high level of accuracy.
• Effective communication skills, both verbal and written.
• Proactive attitude with a desire to support the customer and ensure a high standard of customer service.

Responsibilities

• Take orders from customers by telephone, email and/or websites.
• Process orders and generate pick lists and despatch notes; generate pro forma invoices, invoices and credits.
• Handle general customer queries and follow up where required.

Skills

Attention to detail

Effective communication

Proactive attitude

Job description

Our client is an innovative, UK based, privately owned company which Designs, Manufactures and Markets Professional Quality Tools for Plumbing, Roofing and Drainage.

Located near Sutton in Surrey, they are a family owned and managed SME and are currently recruiting for a Customer Service Executive.

The main purpose of the role is to be the first point of contact for customers, via phone or email and process and invoice outgoing orders and provide administrative support to customers, Despatch and Sales teams for UK and Export orders.

Key Responsibilities:

• - To take orders from customers by telephone, email and/or websites
• - Process orders and generate pick lists and despatch notes
• - Generate customer pro forma invoices, invoices and credits
• - Handle any general customer queries and follow up where required

Desired Experience and Skills:

• - Exceptional attention to detail with a high level of accuracy
• - Effective communication skills, both verbal and written
• - Proactive attitude with a desire to support the customer and ensure a high standard of customer service