Customer Service Representative

Chaseandholland; Town of Bolton (NY); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

25 days annual leave plus Bank Holiday

Full training and development

Supportive and collaborative team

Opportunity to contribute to key busi­

Job summary

Chase & Holland is seeking a Customer Service Representative for their Bolton team. The role focuses on handling customer inquiries, processing orders, and collaborating with Sales, Warehouse, Shipping and Production to ensure smooth order fulfilment.

Ideal candidates will have solid customer service experience, strong communication, and proficiency with ERP systems. This position offers full training and a collaborative environment within a global organisation.

Qualifications

• Customer Service experience in a fast-paced environment.
• Strong communication and problem-solving abilities.
• Highly organized with ability to multitask and manage deadlines.
• Proficient IT skills including Microsoft Office and ERP systems (Sage, SAP, Oracle).
• Experience with export orders/documentation is advantageous.

Responsibilities

• Process customer sales orders accurately and within cut-off times.
• Handle complex customer queries and complaints via phone, email and other channels.
• Manage orders of varying complexity, including export documentation and certifications.
• Build strong customer relationships and act as liaison between customers, sales and internal departments.
• Support and coach new team members, including system training and development needs.

Skills

Customer service experience

Communication skills

Organisational skills

ERP knowledge

Team collaboration

Export documentation

Tools

Sage ERP

SAP ERP

Oracle ERP

Microsoft Office

Job description

Sector Human Resources & Professional Support

Job Type Permanent

Hours Full Time

Date Listed 05/10/2026

Reference LH-26483

Customer Service Representative – Bolton – £26,000 – £28,000 + Benefits

Are you an experienced Customer Service professional looking for your next challenge within a successful and growing organisation? Do you enjoy building strong customer relationships, solving problems and being the go-to person for complex queries? Chase & Holland are delighted to be working with a well-established organisation who are looking for a Customer Service Representative to join their team in Bolton. This is a fantastic opportunity for someone who wants to develop their career, take ownership of customer accounts and play an important role within a supportive team.

Package & Benefits:

• Competitive salary of £25,000 - £28,000
• Opportunity to develop and progress within a global organisation
• Full training and ongoing development opportunities
• Supportive and collaborative working environment
• Opportunity to become a subject matter expert and get involved in key business projects
• 25 days annual leave plus BH

Customer Service Representative Responsibilities:

• Process customer sales orders accurately and within agreed order cut-off times
• Handle complex customer queries and complaints via telephone, email and other communication channels
• Manage orders of varying complexity, including export documentation and certifications
• Build strong customer relationships and act as a key liaison between customers, sales and internal departments
• Support and coach new Customer Service team members, including system training and identifying further development needs
• Work closely with departments including Sales, Warehouse, Shipping and Production to resolve customer queries and ensure smooth order fulfilment
• Contribute to key business projects including new product launches, customer onboarding, system improvements and process enhancements

Required Skills & Experience:

• Customer Service experience, ideally within a fast-paced commercial or manufacturing environment
• Strong communication and problem-solving skills with the ability to manage complex customer queries
• Excellent organisation skills and the ability to manage multiple priorities and deadlines
• Confident IT skills, including Microsoft Office and experience using an ERP system such as Sage, SAP or Oracle
• A proactive approach with the ability to work collaboratively and support colleagues across the wider business
• Experience with export orders/documentation would be advantageous