Customer Service & Equipment Support Specialist

Uhaul; Waterford Charter Township (MI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Career stability

Advancement opportunities

Gym reimbursement

Health insurance

Paid holidays

Life insurance

401(k) Savings Plan

ESOP

Employee discounts

Job summary

U-Haul is seeking a friendly Customer Service Representative at our Waterford, MI location to assist customers, inspect and maintain equipment, and manage rentals using U-Scan technology. You will be the face of our service, helping customers on their journeys and keeping operations smooth.

The role offers on-the-job education, opportunities to advance, and a pay structure with bonuses. Ideal candidates are reliable, safety-conscious, and customer-focused, able to work as part of a team in a

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Communication

Team player

Problem solving

Education

High school diploma or equivalent

Job description

U-Haul is seeking a friendly Customer Service Representative at our Waterford, MI location to assist customers, inspect and maintain equipment, and manage rentals using U-Scan technology. You will be the face of our service, helping customers on their journeys and keeping operations smooth.

The role offers on-the-job education, opportunities to advance, and a pay structure with bonuses. Ideal candidates are reliable, safety-conscious, and customer-focused, able to work as part of a team in a