Customer Service & Equipment Specialist

U-Haul; Madison (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Gym Reimbursement Program

Job summary

U-Haul is seeking a Customer Service Representative to be the face of our service, assisting customers with equipment rentals, inspections, and related needs. You’ll use U-Scan tech to dispatch and return gear, support customers in-store and on-site, and help with setup and safety checks.

The role includes on-the-job education, a fast-paced environment, and bonus opportunities, with benefits and advancement potential through U-Haul programs. Apply today!

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent required; additional certifications not specified.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Team player

Communication

Education

High school diploma or equivalent

Job description

U-Haul is seeking a Customer Service Representative to be the face of our service, assisting customers with equipment rentals, inspections, and related needs. You’ll use U-Scan tech to dispatch and return gear, support customers in-store and on-site, and help with setup and safety checks.

The role includes on-the-job education, a fast-paced environment, and bonus opportunities, with benefits and advancement potential through U-Haul programs. Apply today!