Customer Service & Equipment Support Specialist

U-Haul; Eureka (CA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance & Prescription plans

Paid holidays

Life insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Gym Reimbursement Program

Discounts on tech products

Job summary

U-Haul is seeking a Customer Service Representative to be the face of our service, assisting customers with products, rentals, and equipment inspections. You will use U-Scan tech to manage inventory, move and hook up trucks, and ensure equipment is clean and ready for customers.

We offer on-the-job education, quick interview opportunities, and bonuses for early starting and certification progress. Join a team focused on helping customers during their journeys.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and ability to maintain a good driving record.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Teamwork

Education

High school diploma or equivalent

Job description

U-Haul is seeking a Customer Service Representative to be the face of our service, assisting customers with products, rentals, and equipment inspections. You will use U-Scan tech to manage inventory, move and hook up trucks, and ensure equipment is clean and ready for customers.

We offer on-the-job education, quick interview opportunities, and bonuses for early starting and certification progress. Join a team focused on helping customers during their journeys.