Customer Service & Equipment Specialist

U-Haul International, Inc.; Waupaca (WI); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Advancement opportunities

Health insurance

Paid holidays

Job summary

U-Haul International, Inc. is seeking a Customer Service Representative to be the face of our exceptional service. You will help customers with U-Haul products, manage rentals using U-Scan, and assist with loading and inspecting equipment at the lot.

This role offers on-the-job education, opportunities for advancement, and additional onboarding bonuses. You’ll work as part of a supportive team in a fast-paced retail setting and learn through U-Haul University.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Communication

Team player

Education

High school diploma or equivalent

Tools

U-Scan technology

Job description

U-Haul International, Inc. is seeking a Customer Service Representative to be the face of our exceptional service. You will help customers with U-Haul products, manage rentals using U-Scan, and assist with loading and inspecting equipment at the lot.

This role offers on-the-job education, opportunities for advancement, and additional onboarding bonuses. You’ll work as part of a supportive team in a fast-paced retail setting and learn through U-Haul University.