Customer Service & Equipment Specialist

U-Haul; Miami (FL); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Life insurance

Paid holidays, vacation, and sick days

Job summary

U-Haul is seeking a friendly Customer Service Representative to be the face of our service team, helping customers with rentals, equipment inspection, and general inquiries. You’ll work with a team to ensure smooth operations and quality service, using U-Scan tech to manage rentals and inventory.

The role includes physical duties, learning through U-Haul University, and opportunities for hands-on certification in propane and forklift operation as you progress.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Education

High school diploma or equivalent

Job description

U-Haul is seeking a friendly Customer Service Representative to be the face of our service team, helping customers with rentals, equipment inspection, and general inquiries. You’ll work with a team to ensure smooth operations and quality service, using U-Scan tech to manage rentals and inventory.

The role includes physical duties, learning through U-Haul University, and opportunities for hands-on certification in propane and forklift operation as you progress.