Customer Service & Equipment Support Specialist

U-Haul; City of Syracuse (NY); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

401(k) Savings Plan

Life insurance

ESOP

Discounts on Apple products

Job summary

U-Haul is seeking a Customer Service Representative in Syracuse, NY to be the face of our exceptional service and assist customers with rentals and equipment maintenance. You will use U-Scan tech to manage rentals and inventory, move and hook up trucks, inspect equipment, and educate customers about products and services.

The role offers on-the-job education and a team-oriented environment. Compensation ranges from $16.00 to $17.00 per hour, with opportunities for training and advancement.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Education

High school diploma or equivalent

Job description

U-Haul is seeking a Customer Service Representative in Syracuse, NY to be the face of our exceptional service and assist customers with rentals and equipment maintenance. You will use U-Scan tech to manage rentals and inventory, move and hook up trucks, inspect equipment, and educate customers about products and services.

The role offers on-the-job education and a team-oriented environment. Compensation ranges from $16.00 to $17.00 per hour, with opportunities for training and advancement.