Customer Service & Equipment Support Specialist

U-Haul / Repwest Insurance; Chicago (IL); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Career stability

Advancement opportunities

Health insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Paid holidays, vacation, and sick days

Job summary

U-Haul in Chicago is seeking a Customer Service Representative to be the face of our service and assist customers with rentals, equipment, and U-Scan management. The role involves inspecting equipment, educating customers, and supporting the team daily.

Qualifications include a valid driver's license and a high school diploma. The position offers on-the-job training, access to bonuses, and opportunities to advance within the company.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

U-Haul in Chicago is seeking a Customer Service Representative to be the face of our service and assist customers with rentals, equipment, and U-Scan management. The role involves inspecting equipment, educating customers, and supporting the team daily.

Qualifications include a valid driver's license and a high school diploma. The position offers on-the-job training, access to bonuses, and opportunities to advance within the company.