Customer Service & Equipment Support Specialist

U-Haul; Brentwood (TN); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Career stability

Advancement opportunities

Health insurance

Paid holidays

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Dental & Vision plans

Job summary

U-Haul is seeking a Customer Service Representative to be the face of our service and assist customers with rentals, equipment inspection, and daily support at our locations. You will use U-Scan technology to dispatch, return, and manage inventory while helping customers on their journeys with a friendly, helpful approach.

Role includes hands-on training through U-Haul University, safe operation of equipment, and opportunities to advance within the company based on performance and attendance.

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Valid driver's license

Education

High school diploma or equivalent

Job description

U-Haul is seeking a Customer Service Representative to be the face of our service and assist customers with rentals, equipment inspection, and daily support at our locations. You will use U-Scan technology to dispatch, return, and manage inventory while helping customers on their journeys with a friendly, helpful approach.

Role includes hands-on training through U-Haul University, safe operation of equipment, and opportunities to advance within the company based on performance and attendance.