Customer Service & Equipment Specialist

U-Haul; Glenwood (IL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Career stability

Advancement opportunities

Health insurance

Paid holidays

Life insurance

401(k) Savings Plan

ESOP

Dental & Vision plans

Job summary

U-Haul is seeking a Customer Service Representative to be the face of our exceptional service, assisting customers with rentals, equipment inspection, and product guidance. You will use U-Scan tech to manage inventory and Rentals, move trucks and trailers, and ensure equipment is safe and ready for customers.

The role offers on-the-job education, with opportunities for interviews and paid bonuses, plus access to U-Haul University for ongoing learning and career development.

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Job description

U-Haul is seeking a Customer Service Representative to be the face of our exceptional service, assisting customers with rentals, equipment inspection, and product guidance. You will use U-Scan tech to manage inventory and Rentals, move trucks and trailers, and ensure equipment is safe and ready for customers.

The role offers on-the-job education, with opportunities for interviews and paid bonuses, plus access to U-Haul University for ongoing learning and career development.