Customer Service & Equipment Specialist

U-Haul; Woburn (MA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Health insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Life insurance

MetLife auto and home insurance

Discounts on Apple products, Dell, etc

Gym Reimbursement Program

Paid holidays

Job summary

U-Haul in Woburn, MA is seeking a Customer Service Representative to be the friendly face of the brand, helping customers in person and via technology to manage rentals and equipment.

You'll inspect and maintain equipment, assist with rentals, prepare invoices, and participate in U-Haul University training. The role offers paid holidays, insurance, 401(k), ESOP, and opportunities for advancement.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Valid driver's license

Education

High school diploma or equivalent

Job description

U-Haul in Woburn, MA is seeking a Customer Service Representative to be the friendly face of the brand, helping customers in person and via technology to manage rentals and equipment.

You'll inspect and maintain equipment, assist with rentals, prepare invoices, and participate in U-Haul University training. The role offers paid holidays, insurance, 401(k), ESOP, and opportunities for advancement.