Customer Service & Equipment Specialist

U-Haul; Shawnee (KS); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Career stability

Advancement opportunities

Health insurance & Prescription plans

Paid holidays, vacation, and sick days

Life insurance

401(k) Savings Plan

ESOP

Gym Reimbursement

Discounts on Apple products, Dell, etc

Job summary

U-Haul is seeking a Customer Service Representative to be the face of our service, helping customers with rentals, products, and services while inspecting and maintaining equipment. You will use U-Scan technology to dispatch and return equipment, move and hook up trucks and trailers, and ensure safety and readiness of all gear.

We offer on-the-job education, two hands-on interviews with pay, and bonus incentives including a $100 hiring bonus and a $300 completion bonus after certification.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Education

High school diploma or equivalent

Job description

U-Haul is seeking a Customer Service Representative to be the face of our service, helping customers with rentals, products, and services while inspecting and maintaining equipment. You will use U-Scan technology to dispatch and return equipment, move and hook up trucks and trailers, and ensure safety and readiness of all gear.

We offer on-the-job education, two hands-on interviews with pay, and bonus incentives including a $100 hiring bonus and a $300 completion bonus after certification.