Customer Service & Equipment Specialist

U-Haul; Kaukauna (WI); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

401(k) Savings Plan

Discounts on products

Life insurance

Employee assistance program

Job summary

U-Haul in Wisconsin seeks a Customer Service Representative to be the face of exceptional service, assisting customers, inspecting and maintaining equipment, and using U-Scan technology to manage rentals.

The role includes on-the-job education, with interviews and bonuses mentioned in the posting. Responsibilities cover moving and hooking up trucks, preparing invoices, installing hitches, and ongoing U-Haul training.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent required.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Communication skills

Team player

Education

High School Diploma or equivalent

Job description

U-Haul in Wisconsin seeks a Customer Service Representative to be the face of exceptional service, assisting customers, inspecting and maintaining equipment, and using U-Scan technology to manage rentals.

The role includes on-the-job education, with interviews and bonuses mentioned in the posting. Responsibilities cover moving and hooking up trucks, preparing invoices, installing hitches, and ongoing U-Haul training.