Customer Service & Equipment Support Specialist

U-Haul; Wauwatosa (WI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid holidays

Vacation and sick days

Life insurance

ESOP

Gym reimbursement

Discounts on products

Job summary

U-Haul in Wisconsin is seeking a Customer Service Representative to be the face of our service team, helping customers with rentals, equipment inspection, and ensuring a smooth journey. You’ll use U-Scan technology to dispatch and return equipment and support teammates in a fast-paced store environment.

The role offers on-the-job education, eligibility for benefits, and opportunities to grow within the company; prior customer service experience is a plus.

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Valid driver's license

Excellent communication

Customer service

Education

High school diploma or equivalent

Job description

U-Haul in Wisconsin is seeking a Customer Service Representative to be the face of our service team, helping customers with rentals, equipment inspection, and ensuring a smooth journey. You’ll use U-Scan technology to dispatch and return equipment and support teammates in a fast-paced store environment.

The role offers on-the-job education, eligibility for benefits, and opportunities to grow within the company; prior customer service experience is a plus.