Customer Service & Equipment Rental Specialist

U-Haul; Boston (MA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Paid holidays, vacation, and sick days

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Life insurance

Job summary

U-Haul is seeking a Customer Service Representative in Boston to be the face of exceptional service. You will help customers with rentals, inspections, and equipment setup while using U-Scan technology and handling invoicing and returns.

The role offers on-the-job education, hands-on interviews, and bonus incentives including a $100 hiring bonus and a $300 certification bonus upon completion of the program.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Valid driver's license

Education

High school diploma or equivalent

Job description

U-Haul is seeking a Customer Service Representative in Boston to be the face of exceptional service. You will help customers with rentals, inspections, and equipment setup while using U-Scan technology and handling invoicing and returns.

The role offers on-the-job education, hands-on interviews, and bonus incentives including a $100 hiring bonus and a $300 certification bonus upon completion of the program.