Customer Service Engineer

Worldwide TechServices LLC; Iuka (MS); On-site; USD 40,000 - 55,000; Full time

Job summary

Worldwide TechServices LLC is seeking an IT support professional to deliver end-user technical help in a business environment. You will troubleshoot and repair PCs, laptops, tablets, and printers, and provide desk-side support to users on site.

You will respond to change requests, perform IMAC activities, and communicate ETA and status to end users and service desk. Equal emphasis on customer service, professionalism, and adherence to documented policies and procedures.

Qualifications

• Experience providing end-user PC support in a business setting.
• Familiar with IMAC/Change requests and desk-side support.
• Strong communication and customer service skills.
• Ability to follow documented policies and procedures.
• Proactive communication with users and service desk.

Responsibilities

• Troubleshoot and repair PCs, laptops, tablets, and printers.
• Provide support to VIP clients as assigned.
• Respond to change management requests and IMAC tasks.
• Perform desk-side support activities.
• Meet customer service metrics and guidelines.
• Communicate repair ETA and status to users.

Skills

End-user support

Troubleshooting

Desk-side support

Customer service

Communication

Job description

• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
• Provide support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs

Equal Opportunity Employer

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