Customer Service Engineer

Worldwide TechServices; Kennesaw (GA); On-site; USD 38,000 - 48,000; Full time

Job summary

Worldwide TechServices in the United States is seeking an IT Support Technician to assist end users with PC and device issues, including desktops, laptops, tablets, and printers, delivering professional service and timely help.

You will perform IMAC tasks, provide desk-side support, communicate repair estimates and status to users and the service desk, and follow all documented policies to meet customer satisfaction and operational metrics.

Qualifications

• Provide end-user IT support for PC hardware and devices.
• Perform IMAC (Install/Move/Add/Change) tasks.
• Communicate status and repair time estimates to users.
• Follow documented service operations policies and procedures.

Responsibilities

• Troubleshoot and repair PCs, desktops, laptops, tablets and printers.
• Provide desk-side end-user support.
• Perform IMAC activities.
• Meet customer service satisfaction metrics.
• Proactively communicate with end-users and service desk.
• Adhere to documented policies and procedures.

Job description

Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
Provide support to client identified VIPs
Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
Perform Install/Move/Add or Change (IMAC) activities.
Perform all assigned desk-side support activities
Display outstanding technical and professional services skills at all times
Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
Understands and follows all documented service operations policies and procedures.
Other duties or certifications may be assigned to meet business needs

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.