Customer Service Engineer

Centella; Fort Myers (FL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

401K with company match

Medical, Dental, Vision, Life, STD, L

Paid Time Off

Job summary

Centella in Fort Myers, FL is seeking a Healthcare Technology Solutions HTS Customer Service Engineer to maintain, install, update, and service multimodal imaging equipment across the Southwest Florida region. You will interact with physicians, nurses, and technicians to keep life-saving systems running.

The role requires a biomedical or electrical engineering background, multivendor experience (Siemens, GE, Philips), and a customer-focused approach.

Qualifications

• Electrical or Biomedical engineering degree or equivalent field service experience.
• Multivendor experience preferred (Siemens, GE, Philips).
• 4+ years' experience on Philips Cardiac/Angio.
• OEM training highly preferred.
• Troubleshooting knowledge of hardware and software.
• Skilled in medical system repair and installation.
• Excellent customer service and communication; strong math ability.

Responsibilities

• Interact with customers courteously to resolve service issues.
• Repair systems including diagnostic imaging, therapy, computer, and network systems.
• Perform planned maintenance and equipment modifications with minimal supervision.
• Complete required documentation promptly and legibly.
• Install equipment including calbrations, interconnections, and regulatory paperwork.
• Manage parts pickup/return and document usage per policy.
• Take after-hour calls on a rotating basis.
• Work overtime as required during on-call weeks.
• Continuously improve knowledge by field assignments on various equipment.
• Be a safe and courteous driver.
• Follow regulatory, safety, and work procedures.
• Ensure accurate entry of all service orders into the software.

Skills

Customer service

Problem-solving

Documentation

Equipment troubleshooting

Electrical safety

Education

Electrical Engineering degree

Biomedical Engineering degree

Equivalent field service experience

Tools

Siemens equipment

GE equipment

Philips equipment

Job description

(This position is located in the Fort Myers/Naples area, focused on XP (X-ray) and AP (Angiography)

World Class Account Executives. Dedicated Engineers. Inspired Leadership. Centella has over 50 years of reliable and trusted service in the advanced healthcare technology space. Through expert guidance, exceptional service, and enduring relationships, we empower our customers to be the life-saving – and life-changing – heroes that South Florida needs.

Details on the role

Are you interested in working on life-saving technology? Do you have a Biomedical or Electrical Engineering background? As a Healthcare Technology Solutions (HTS) Customer Service Engineer (CSE) at Centella, you interact with physicians, nurses, and technicians. The HTS Customer Service Engineer is responsible for maintaining, installing, updating, and servicing GE and Philips equipment. This allows our customers to focus on what is most important, the patient!

Job Summary

The Healthcare Technology Solutions HTS Customer Service Engineer is responsible for maintaining, installing, updating, and servicing Multivendor Equipment in Southwest Florida. This individual must preferably reside in Lee or Collier County and will work throughout Centella’s West Coast Florida territory.

Main Duties and Responsibilities

• Interact with Customers (internal and external) in a courteous and professional manner to solve the assigned service issues.
• Repair of systems, including diagnostic imaging systems, therapy systems, computer systems, and clinical network systems at customer sites, utilizing available resources including other HTS CSE's knowledgeable in the specific modalities.
• Perform planned maintenance and equipment modifications on a timely basis with minimal supervision.
• Complete required documentation on a timely and legible basis as requested.
• Installation of equipment which may include uncrating, inventory, mechanical assembly, interconnecting cabling, electrical and mechanical calibrations, and adjustments, all testing required for successful equipment turnover to customer, and all paperwork required by manufacturer, local, regional, national, and international regulatory agencies.
• Responsible for picking up parts ordered for assigned jobs, returning defective or unused parts, and documenting parts used per company policy and procedure.
• Takes after-hour calls on a rotating basis according to the annual on-call schedule.
• Work overtime as necessary during on-call weeks and at other times as required.
• Through field assignments, continuously improve and expand knowledge and expertise in repairing and servicing a variety of equipment.
• Be a safe and courteous driver always.
• Follow regulatory, safety, and work procedures always.
• Ensure accurate entry of all service orders into the software system.

Qualifications

• Electrical Engineering degree, Biomedical Engineering degree, or equivalent Field Service Engineer experience servicing, but not limited to medical imaging systems (MRI, AX/X-ray, Ultrasound, etc.)
• Must have multivendor experience (Preferred in Siemens, GE, and Philips).
• Minimum of 4 years' experience working on Philips Cardiac/Angio.
• OEM trained is highly preferred.
• Must be able to demonstrate knowledge of troubleshooting with hardware components and software.
• Skilled in medical or other system repair and installation.
• Must have excellent customer service skills and good oral communication.
• Basic math functions and reasoning ability are required.

Skills and Abilities

• Customer service focus (internal & external)
• Problem-solving skills
• Deductive reasoning
• Ability to document and record information.
• Processing information
• Safe driving
• Inspecting equipment, structures, and material
• Mathematics
• Physical Flexibility and static strength
• Memorization
• Instructing and teaching others
• Monitor processes, materials, and surroundings.

What's in it for you?

• Training and development
• 401K with company match
• Medical, Dental, Vision, Life, STD, LTD, and other Voluntary Benefits
• Paid Time Off