Field Service Engineer

5 Star Recruitment; San Luis Obispo (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

A medical technology company in San Luis Obispo is seeking a skilled technician for medical equipment repair, with a focus on customer service and problem-solving. Candidates should hold a B.S. degree in Engineering or equivalent and possess 3 to 7 years of experience in medical imaging engineering. Expertise with Phillips CT and General X-Ray is highly desired. This role requires flexibility to travel and meet customer needs, alongside strong communication skills and the ability to work well in a team environment.

Qualifications

• 3-7 years experience in medical imaging engineering or equivalent preferred.
• Experience with Phillips CT and General X-Ray highly desired.

Responsibilities

• Diagnose and resolve electronic, mechanical, and network problems on medical equipment.
• Support management with project feedback and issue communication.
• Document and educate end users on processes.

Skills

Problem-solving

Customer service

Mechanical aptitude

Communication skills

Team player

Time management

Safety regulations knowledge

Excel proficiency

Word proficiency

Outlook proficiency

Education

B.S. degree in Engineering or equivalent

Tools

Computer systems

Medical imaging equipment

Job description

San Luis Obispo, California, United States

• Evaluate the equipment, troubleshoot and complete PMs, installations and all related tasks to independently diagnose and resolve electronic, mechanical, and network problems on medical equipment.
• Calibrate and troubleshoot for computer systems on the equipment according to OEM specifications.
• Continual expansion of knowledge base in the repair and installation of equipment.
• Provide advanced-level diagnosis and repair of imaging systems.
• Support management through project feedback and communication of issues and opportunities.
• Be available to handle technical issues and questions.
• Document processes created and educate end users.
• Provide feedback to the office from on-site locations and provide a positive presentation of the company to the individuals on-site.
• This position will primarily involve serving customer sites in a specific hospital network or defined area/region; flexibility to travel as required.
• Other duties as assigned.

Requirements

• B.S. degree in Engineering or equivalent preferred.
• 3-7 years experience in medical imaging engineering or equivalent preferred.
• Phillips CT and General X-Ray experience highly desired.

Skills

• Ability to set and meet goals, meet deadlines, and organize work to be completed in a timely manner.
• Mechanical aptitude and desire to solve problems using initiative and critical thinking skills.
• Ability to work on concurrent projects and ensure timelines are met.
• Capable of building positive working relationships with team members, customers and vendors.
• Ability to be flexible and resolve situations with confidence and mature leadership.
• Solution-oriented professional who treats others with dignity and respect.
• Team player who will foster communication among teams and share success.
• Hold self to a high standard while ensuring projects are completed on time.
• Experience in delivering and demanding a high level of customer service.
• Thorough knowledge of safety regulations.
• Exceptional written and verbal communication skills including listening.
• Proficient in Excel, Word, Outlook, keyboarding, and internet research.

Minimum Physical Expectations

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting or standing for long periods of time
• Physical activity that requires keyboarding, typing and reading on a computer, sitting, phone work and filing.
• Talking on the telephone and in person.
• Physical activity that sometimes involves lifting over 75 lbs.

Required Citizenship / Work Permit / Visa Status

US Citizen / Green Card holder

Must-Haves

CUSTOMER SERVICE

Phillips CT and General X-Ray experience highly desired. 3-10 years experience.