Customer Service & Education Specialist, Childcare Subsidy

Child Care Group; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Short Term Disability

Long Term Disability

Life Insurance

Health Insurance

Dental Insurance

Vision Insurance

401(k) match

Paid Time Off

Holidays

Job summary

ChildCareGroup seeks a Customer Service Specialist to deliver high-quality client service and education for families using ChildCareGroup’s subsidy programs in Dallas, TX. You’ll resolve issues, interpret policy, and guide applicants through eligibility and services.

The role requires strong communication, organization, and teamwork within a fast-paced, support-focused environment. Join a mission-driven team serving Texas families.

Qualifications

• High School Diploma or equivalent; associate’s or bachelor’sdegree preferred; Child Development experience a plus
• One or more years in a customer service environment required
• Ability to comfortably handle large call volumes daily and work in a fast-paced atmosphere
• Strong computer skills – proficiency in Outlook mail and calendar, Microsoft Word and Excel required
• Work in a team environment and be a team player
• Possesses efficient organizational and time management skills
• Ability to problem solve utilizing available resources
• Must have a valid Texas driver's license (Travel/compliance)

Responsibilities

• Answers incoming calls and facilitates walk-in clients in a calm and professional manner.
• Researches and assesses client needs asking questions to obtain a clear understanding of client needs to make the appropriate recommendations.
• Determines and takes appropriate action to meet client needs such as placing clients on the waiting list, mailing forms, updating information, or guiding to quality childcare.
• Provides client service through education and offers solutions.
• Interprets and communicates federal and state policies and procedures to clients in an understandable manner.
• Educates new clients entering the program.
• Offers solutions for related issues and alternative options if not eligible.
• Performs other duties as assigned and provides back-up support to other specialists.
• Assists with special projects and other duties as assigned.

Skills

Customer service

Communication

Problem solving

Team player

Time management

Education

High School Diploma

Associate/Bachelor preferred

Child Development experience a plus

Tools

Outlook

Microsoft Word

Microsoft Excel

Job description

ChildCareGroup seeks a Customer Service Specialist to deliver high-quality client service and education for families using ChildCareGroup’s subsidy programs in Dallas, TX. You’ll resolve issues, interpret policy, and guide applicants through eligibility and services.

The role requires strong communication, organization, and teamwork within a fast-paced, support-focused environment. Join a mission-driven team serving Texas families.