Customer Service Specialist

Child Care Group; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Short Term Disability

Long Term Disability

Life Insurance

Health Insurance

Dental Insurance

Vision Insurance

401(k) match

Paid Time Off

Holidays

Job summary

ChildCareGroup seeks a Customer Service Specialist to deliver high-quality client service and education for families using ChildCareGroup’s subsidy programs in Dallas, TX. You’ll resolve issues, interpret policy, and guide applicants through eligibility and services.

The role requires strong communication, organization, and teamwork within a fast-paced, support-focused environment. Join a mission-driven team serving Texas families.

Qualifications

• High School Diploma or equivalent; associate’s or bachelor’sdegree preferred; Child Development experience a plus
• One or more years in a customer service environment required
• Ability to comfortably handle large call volumes daily and work in a fast-paced atmosphere
• Strong computer skills – proficiency in Outlook mail and calendar, Microsoft Word and Excel required
• Work in a team environment and be a team player
• Possesses efficient organizational and time management skills
• Ability to problem solve utilizing available resources
• Must have a valid Texas driver's license (Travel/compliance)

Responsibilities

• Answers incoming calls and facilitates walk-in clients in a calm and professional manner.
• Researches and assesses client needs asking questions to obtain a clear understanding of client needs to make the appropriate recommendations.
• Determines and takes appropriate action to meet client needs such as placing clients on the waiting list, mailing forms, updating information, or guiding to quality childcare.
• Provides client service through education and offers solutions.
• Interprets and communicates federal and state policies and procedures to clients in an understandable manner.
• Educates new clients entering the program.
• Offers solutions for related issues and alternative options if not eligible.
• Performs other duties as assigned and provides back-up support to other specialists.
• Assists with special projects and other duties as assigned.

Skills

Customer service

Communication

Problem solving

Team player

Time management

Education

High School Diploma

Associate/Bachelor preferred

Child Development experience a plus

Tools

Outlook

Microsoft Word

Microsoft Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Specialist

Child Care Assistance Full Time Clerical Dallas, TX, US

30+ days ago Requisition ID: 2067

Make an Impact as a Customer Service Specialist

You will work within Child Care Assistance a program of ChildCareGroup that manages child care subsidies in support of working parents, and quality initiatives to improve the early education for children throughout Dallas, Jefferson, Harden and Orange counties in Texas. Your role will be to provide high levels of client service, problem resolution, and education to families regarding ChildCareGroup’s services.

Why Join ChildCareGroup

Founded in 1901,ChildCareGroup’s(CCG) mission is todrive generational change by advancing early learning, family stability, and workforce opportunity.

ChildCareGroup offers a generous benefits package including Paid Parental Leave, (12) Company Holidays, 401(k) match, Paid Time Off, Medical, Dental, Vision and more!

You are a great fit for the role because you identify with the CCG SPIRIT, our core values:

• SERVICE – Lead with a servant’s heart
• PROFESSIONALISM – Perform our best every day
• INTEGRITY – Do what is right
• RESPECT – Treat each other the way we wish to be treated
• TEAMWORK – Communicate and collaborate to achieve our goals

Responsibilities

• Answers incoming calls and facilitates walk-in clients in a calm and professional manner.
• Researches and assesses client needsasking questions to obtain a clear understanding of client needs to make the appropriate recommendations.
• Determines and takes appropriate action to meet client needs. This can include but is not limited to placing clients on the child care waiting list, mailing out forms and documents, transferring to other providers, requesting attendance cards, updating address and contact information, and providing guidance for locating quality childcare.
• Provides client service through education and offers solutions.
• Interprets and communicates federal and state policies and procedures to clients in an understandable manner.
• Educates new clients entering the program.
• Offers solutions for other related issues clients might be facing –example;if they are not eligible, offer alternatives that they may be able explore.
• Performs other duties as assigned and will provide back up support to other specialists
• Assistswith special projects and performs other duties as assigned.

Educationand Experience

• High School Diploma or equivalent;associate’s or bachelor’sdegree preferred; Child Development experience a plus
• One or more years in a customer service environmentrequired
• Ability to comfortably handle large call volumes daily and able to work in a fast-paced atmosphere
• Strong computer skills –proficiencyin Outlook mail and calendar, Microsoft Word and Microsoft Excelrequired
• Work in a team environment and be a team player
• Possesses efficient organizational and time management skills
• Ability to problem solveutilizingavailable resources

Travel and Compliance Requirements

• Must have a valid Texas driver's license
• Driving record mustcomply withCCG's automobile insurance carrier requirements
• Must haveliability insurance coverage and reliable personal transportation
• Ability to travel locally or out of town asrequired
• Mileage reimbursement is offered when applicable
• Must successfully meet all compliance background check requirements for federal funding throughout employment

ChildCareGroup’s Generous Health and Wellness Benefits

• Short Term,Long TermDisabilityand Basic Life Insuranceat no cost
• Medical, Dental and Vision Insurance
• 401(k) with a company match
• Paid Time Off
• (12)Paid Company Holidays
• And more!

Become a part of the team that supports the education and assistance of over 50,000 lives per year in Texas!

ChildCareGroup is an Equal Opportunity/Affirmative Action employer.