Customer Service & Education Advocate — Hybrid/Remote

AVG; Tempe (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Gen in the United States is seeking a Customer Service Agent to drive member satisfaction for Norton and LifeLock. You will handle product support, account management and member-portal navigation with empathy, problem-solving, and multi-system agility.

The role focuses on customer education and service expansion opportunities to help grow revenue while safeguarding privacy and security. If you are team oriented, results driven and able to communicate clearly under pressure, you will fit right in

Qualifications

• HS Degree or equivalent and 2 years related experience, customer service, in a call center environment.
• Prepared for and reacts positively to consistent change.
• Able to multitask and prioritize effectively within guidelines.
• Ability to protect all forms of highly confidential and proprietary business information and ability to maintain the highest standards of privacy and security.
• Ability to follow, adheres and abide by all Norton Lifelock information and security policies, procedures and practices

Responsibilities

• Think quickly across multiple systems to resolve Norton and LifeLock questions.
• Demonstrates empathy, compassion, and professional kindness with all members.
• Uses needs-based selling and sharp communication to build relationships.
• Resolves conflicts or dissatisfaction with products or services to ensure continued member loyalty.
• Demonstrates excellent written and verbal skills; proven track record of member interaction.
• Builds rapport by facilitating discussions regarding identity theft concerns and offering appropriate solutions with our service.
• Maintains thorough product knowledge to resolve issues without escalating to higher levels of management.
• Builds strong rapport by asking clarifying questions and understanding customer needs.

Skills

Customer service

Empathy

Communication

Problem solving

Education

HS Degree or equivalent

Job description

Gen in the United States is seeking a Customer Service Agent to drive member satisfaction for Norton and LifeLock. You will handle product support, account management and member-portal navigation with empathy, problem-solving, and multi-system agility.

The role focuses on customer education and service expansion opportunities to help grow revenue while safeguarding privacy and security. If you are team oriented, results driven and able to communicate clearly under pressure, you will fit right in