Customer Service & eCommerce Support Specialist

ACTEX Learning; Portsmouth (NH); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

On-the-job training

Paid time off

No experience needed

Job summary

ArchiMedia Advantage Inc. in Portsmouth, NH is hiring for a full-time Customer Service / Order Management role. You will handle bookstore and corporate orders, approve returns, and create invoices while coordinating with the warehouse and printing vendors.

The position requires strong MS Office skills, attention to detail, and the ability to work independently. Work hours follow a standard full-time schedule in-person in Portsmouth, with benefits including health insurance and a 401(k) program.

Qualifications

• Strong knowledge of word processing tools and spreadsheets (MS Word, Excel).
• Working knowledge of office equipment and computer hardware.
• Basic understanding of databases.
• Strong communication skills both oral and written.

Responsibilities

• Enter Customer Orders on behalf of bookstores and corporate customers; create proforma invoices and accept payments.
• Approve returns and issue return authorizations; monitor returns.
• Check orders on Amazon; crosscheck at warehouse; manage listings if stock is unavailable.
• Answer customer calls, emails and live chats; resolve product questions and issues.
• Coordinate with warehouse for shipping; release ready-to-ship orders; run monthly sales reports.

Job description

ArchiMedia Advantage Inc. in Portsmouth, NH is hiring for a full-time Customer Service / Order Management role. You will handle bookstore and corporate orders, approve returns, and create invoices while coordinating with the warehouse and printing vendors.

The position requires strong MS Office skills, attention to detail, and the ability to work independently. Work hours follow a standard full-time schedule in-person in Portsmouth, with benefits including health insurance and a 401(k) program.