Customer Service-Donor Support Technician

Scorpion Therapeutics; Town of Greece (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

Scorpion Therapeutics seeks a donor pheresis technician to support center operations, preparing equipment, monitoring donors, and ensuring process safety and accuracy. You will set up autopheresis machines, track data with PDAs, respond to alarms, and disconnect donors after procedures.

The role involves working in a blood center environment with extended hours and overtime; a basic understanding of safety protocols and PPE is essential for daily responsibilities.

Qualifications

• High school diploma or equivalent required.
• Minimum 3 months' experience, preferably in healthcare or related fields.
• Basic math skills and ability to follow instructions.
• Manual dexterity and physical ability to lift up to 25 pounds.
• Capable of working in a fast-paced, potentially hazardous environment with PPE.

Responsibilities

• Set up autopheresis machines.
• Monitor donor reactions and ensure donor safety.
• Record process data via PDA.
• Respond to alarms and resolve issues.
• Disconnect donors post-procedure.
• Maintain a clean, compliant environment.
• Ensure supply availability and restock as needed.
• Follow safety protocols and document incidents per SOPs.

Skills

Manual dexterity

Attention to detail

Safety awareness

Data entry

Teamwork

Education

High school diploma or equivalent

Tools

Autopheresis machines

PDA data entry

Job description

Role:

Support donor pheresis procedures by preparing equipment, monitoring donors, and ensuring process safety and accuracy.

Responsibilities:

• set up autopheresis machines
• monitor donor reactions
• record process data via PDA
• respond to alarms
• disconnect donors post-procedure
• maintain a clean environment
• ensure supply availability
• follow safety protocols, and document incidents per SOPs.

Qualifications:

• high school diploma or equivalent
• minimum 3 months' experience, preferably in healthcare or related fields
• basic math skills
• ability to follow instructions
• manual dexterity
• physical ability to lift up to 25 pounds
• capable of working in a fast-paced, potentially hazardous environment with PPE

High-Value:

pheresis procedures, donor monitoring, equipment setup, data recording, safety and compliance (OSHA/HSE), experience in blood or healthcare settings.

WorkSetup:

physical, with extended hours and overtime, in a blood center environment.