Customer Service - Donor Support Technician

CSL Plasma; Kansas City (MO); On-site; USD 23,000 - 30,000; Full time

Job summary

CSL Plasma is seeking an individual to support pheresis procedures, including donor preparation, machine setup, monitoring, and data recording. The role requires attention to donor safety, accurate documentation, and adherence to SOPs.

The candidate should have a high school diploma and at least three months of relevant experience, preferably in a medical setting. Cross-training and bilingual capability may be required. This position is on-site in a sterile donor center environment.

Qualifications

• High school diploma or equivalent is required.
• Minimum of three months' work experience, preferably in a medical or health provider environment.

Responsibilities

• Prepare the donor, donor area and equipment for the pheresis process.
• Prepare the autopheresis machine for the pheresis process.
• Monitor the donor and pheresis process, respond to alarms or signals during the process.
• Disconnect the donor when the process is complete.
• Maintain alertness to any donor reaction during or after pheresis and notify staff as needed.
• Record incidents using PDA, including machine alerts, alarms, volume variances and adverse events.
• Link equipment and supplies to the appropriate donor in the donor information system.
• Alert Group Leader or Supervisor of donor flow issues.
• Ensure accurate donor data entry in electronic donor information management system per SOPs.
• Understand policies for hyper immune programs where applicable.
• Maintain a clean, safe work environment and ensure supplies and forms; follow HSE and OSHA policies.

Skills

Medical exposure

Basic math

Education

High school diploma or equivalent

Health provider environment experience

Job description

Responsibilities:

• Responsible for preparing the donor, donor area and equipment for the pheresis process.
• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnects the donor when the process is complete.
• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understands the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.

Qualifications:

• High school diploma or equivalent required
• Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Must be able to perform basic math calculations

Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.