Customer Service - Donor Support Technician

Scorpion Therapeutics; Palm Bay (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

Scorpion Therapeutics in Palm Bay, FL is seeking a Supportpheresis Center Operator to prepare and monitor donor equipment during platelet or plasma collection. You will set up autopheresis machines, monitor donors, and respond to alarms in a fast-paced environment.

This role requires a high school diploma, basic math skills, and the ability to follow instructions. You will document incidents, maintain data in electronic systems, and uphold HSE/OSHA standards while ensuring donor confidentiality

Qualifications

• High school diploma or equivalent.
• Minimum 3 months healthcare or related experience.
• Basic math skills.
• Ability to follow instructions.

Responsibilities

• Set up autopheresis machines.
• Monitor donors and respond to alarms or adverse reactions.
• Disconnect donors post-procedure.
• Document incidents and process data accurately in electronic systems.
• Maintain a clean, safe work environment per HSE/OSHA standards.
• Maintain donor confidentiality.

Skills

Basic math

Follow instructions

Bilingual ability

Education

High school diploma or equivalent

Job description

Role

Supportpheresis center operations by preparing and monitoring donor equipment and processes during platelet or plasma collection.

Responsibilities

• set up autopheresis machines
• monitor donors and respond to alarms or adverse reactions
• disconnect donors post-procedure
• document incidents and process data accurately in electronic systems
• and maintain a clean, safe work environment per HSE/OSHA standards

Additional duties

include ensuring supplies are available, supporting other areas as needed, and maintaining donor confidentiality.

Requirements

• high school diploma or equivalent
• minimum 3 months’ healthcare or related experience
• basic math skills
• and ability to follow instructions

Preferred skills

• bilingual ability
• cross-training to support team flexibility

HighValue

involves blood component collection processes (pheresis), in a fast-paced environment with exposure to bloodborne pathogens, hazardous chemicals, extreme temperatures, and physical demands including lifting up to 25 pounds and extended standing or walking.

Work setup

primarily on-site with potential overtime and extended hours to meet operational needs.