Customer Service - Donor Support Technician

Scorpion Therapeutics; New Jersey; On-site; USD 32,000 - 42,000; Full time

Job summary

Scorpion Therapeutics is seeking a hands-on pheresis support technician to help prepare and operate the autopheresis machine, monitor donors, and uphold safety standards at our New Jersey site.

You will respond to alarms, document incidents with the PDA, and work in a fast-paced environment with extended hours and potential hazards. Ability to communicate in two languages is preferred.

Qualifications

• High school diploma or equivalent.
• Minimum 3 months healthcare experience.
• Basic math skills.
• Ability to follow instructions and perform manual tasks in a fast-paced environment with potential hazards.

Responsibilities

• Set up autopheresis equipment and monitor donors.
• Respond to alarms and ensure donor safety.
• Disconnect donors post-procedure and document incidents.
• Document donor data via PDA and maintain a clean, safe environment.
• Adhere to safety protocols; may assist in other areas.

Job description

Role: Support pheresis procedures by preparing and operating the autopheresis machine, monitoring donors, and ensuring safety and compliance.

Responsibilities: set up equipment, respond to alarms, disconnect donors post-procedure, document incidents and donor data via PDA, maintain a clean environment, and adhere to safety protocols; may assist in other areas and require bilingual skills.

Requirements: high school diploma or equivalent; minimum 3 months of experience, preferably in healthcare; basic math skills; ability to follow instructions, perform manual tasks, and work in a fast-paced, potentially hazardous environment.

High-Value: role involves blood/blood component collection, donor safety monitoring, and data documentation, with exposure to blood-borne pathogens and chemicals.

WorkSetup: likely on-site; extended hours and overtime required.