Customer Service Dispatcher & Planner — Keep Jobs On Track

Alloy Enterprises; Sunbury (Northumberland County); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Competitive Salary

25 days annual leave + BH

Pension plan (employer matched)

Life assurance

Employee assistance program

Referral scheme

Discounts on Johnson Controls products

Career development opportunities

Job summary

Johnson Controls in Sunbury-on-Thames is seeking a Customer Service Dispatcher to coordinate engineer schedules and customer visits. You will play a central role in ensuring appointments run on time and the engineering team is fully supported to deliver seamless service.

The position offers a rotating shift pattern, Monday to Friday, with opportunities for development within a global leader in energy efficiency and building systems.

Qualifications

• Strong customer service skills.
• Confident using computers and quick to learn new systems.
• Organised, proactive, and comfortable picking up the phone.

Responsibilities

• Dispatch engineers to customer appointments, ensuring the right person goes to the right job at the right time.
• Maintain engineer diaries by balancing workloads and keeping teams productive.
• Coordinate customer visits from start to finish, confirming details and planning ahead.

Skills

Customer service

Computer literacy

Organised & proactive

Job description

Johnson Controls in Sunbury-on-Thames is seeking a Customer Service Dispatcher to coordinate engineer schedules and customer visits. You will play a central role in ensuring appointments run on time and the engineering team is fully supported to deliver seamless service.

The position offers a rotating shift pattern, Monday to Friday, with opportunities for development within a global leader in energy efficiency and building systems.