Customer Service Dispatcher

RAE Security; Houston (TX); Hybrid; USD 34,000 - 48,000; Full time

Benefits offered by this job

Equipment provided

Job summary

RAE Security is seeking a dedicated Customer Service Representative for a hybrid role in Houston, TX. Work hours are 3:30pm–10pm, Monday–Friday, with two in-office days (Tuesday and Thursday) and three days remote. You may rotate weekends for on-call coverage.

You will support a single client, manage admin tasks, and dispatch service technicians. The ideal candidate has strong communication, is tech‑savvy, and familiar with Microsoft Office; locksmithing experience is highly desirable.

Qualifications

• Experience delivering high levels of customer service via phone and email.
• Proficient with Microsoft Office; data entry and proofreading skills required.
• Ability to manage multiple tasks with accuracy and confidentiality.
• Experience with door hardware or locksmithing is a plus but not required.

Responsibilities

• Serve as the first point of contact during your shift for the client via phone and email.
• Manage installation tickets and dispatch to technicians.
• Work with our subcontract network to resolve needs.
• Handle data entry, filing, and document proofreading with accuracy.
• Process sub-contractor invoicing and customer billing.
• Support client schedule management for NEW/REMODEL stores.
• Provide admin support including inventory management for Service Vehicles.
• Assist with general office tasks and document organization.
• Deliver outstanding customer support by addressing inquiries promptly and courteously.

Skills

Microsoft Office

Communication skills

Data entry

Proofreading

Customer service

Multitasking

Teamwork

Phone etiquette

Discretion/confidentiality

Attention to detail

Tools

Service portals

Job description

We are seeking a dedicated and professional Customer Service Representative to join our team. This will be a hybrid role, where work hours will be from 3:30pm to 10pm Monday through Friday. Your hybrid schedule would include 2 office days per week (Tuesday and Thursdays) and 3 from home. All necessary equipment is provided. You may be asked to be on call in a rotation for weekend coverage (approximately 8 weekends per year).

This role involves providing exceptional support to an individual client, managing administrative tasks, and dispatching service technicians. The ideal candidate will possess strong communication skills, proficiency with locking hardware and installations, and a customer-focused attitude. Experience with Microsoft Office is necessary, and past locksmithing experience is highly desirable. This position offers an opportunity to grow within a dynamic environment that values organizational skills, attention to detail, and excellent phone etiquette.

Responsibilities

• Serve as the first point of contact during your shift for the client via phone and email
• Manage installation tickets received and dispatch the same to known technicians
• Work and grow familiar with our subcontract network and help to resolve their needs
• Handle data entry, filing, and document proofreading with accuracy
• Handle sub-contractor invoicing, and in turn customer billing
• Assist with managing the client’s NEW/REMODEL store schedule
• Provide admin support including inventory management (Service Vehicle Replenishment)
• Support office activities such as filing, record keeping, and organizing documents
• Deliver outstanding customer support by addressing inquiries promptly and courteously

Skills

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Must have 2-5 years of experience
• Strong organizational skills with the ability to multitask effectively
• Excellent communication skills both verbal and written
• Experience with Door Hardware, Locking Devices, and their installation
• A working knowledge of service applications and service portals
• Office or clerical experience in customer service environments
• High level of computer literacy: data entry, proofreading, and document management
• Strong time management skills to prioritize tasks efficiently
• Professional phone etiquette and customer service skills to support client interactions
• Ability to handle sensitive information discreetly and maintain confidentiality
• Working within a team environment and sharing responsibilities is critical

This position is ideal for candidates who are organized, personable, tech‑savvy, and eager to contribute positively to a professional office setting.