Operations Support Associate

A-1 Locksmith; Carrollton (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, Vision, and Dental options

Overtime opportunities

Great work culture

Health, Vision, and Dental options for

full-time employees

Overtime opportunities

Unlimited growth within the company

90-day and annual reviews

Job summary

A family-owned service provider in Carrollton is seeking a Service Support Representative to join their team. Responsibilities include customer engagement, handling phone calls and emails, and creating job estimates. The ideal candidate has a high school diploma, strong multitasking abilities, and is eager to learn. Competitive benefits include health options and great work culture.

Qualifications

• Proficient computer skills including experience with Microsoft Office and Google Software.
• Ability to handle a fast-paced environment with minimal supervision.
• Eagerness to learn and grow within the company.
• Proficient computer skills, including Microsoft Office and Google Workspace.
• Strong multitasking and detail-oriented abilities.
• Eagerness to learn and grow within the company.
• Spanish language skills are a plus but not required.

Responsibilities

• Act as the first point of contact for customers, addressing their needs.
• Manage email inboxes and provide online chat support.
• Create jobs, estimates, and quotes for customers.
• Create jobs, estimates, and quotes for customers
• Develop and maintain knowledge of product information and pricing
• Communicate effectively with our Dispatch team and Locksmith technicians
• Transfer calls when necessary and provide the highest quality of customer service

Skills

Customer service

Microsoft Office

Google Software

Multitasking

Detail-oriented

Professional composure

Spanish (optional)

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Workspace

Job description

Join A-1 Locksmith, a family-owned and operated company since 1949, as a Service Support Representative and become part of our growing team. With a strong reputation and an A+ rating with the Better Business Bureau, we pride ourselves on providing exceptional customer service. We are seeking dedicated individuals who are eager to learn and grow with our company.

Responsibilities

• Act as the first point of contact for customers, addressing their needs and concerns with respect and empathy
• Answer phone calls in a timely and consistent manner
• Manage email inboxes and provide online chat support
• Create jobs, estimates, and quotes for customers
• Develop and maintain knowledge of product information and pricing
• Communicate effectively with our Dispatch team and Locksmith technicians
• Transfer calls when necessary and provide the highest quality of customer service

Qualifications

• High school diploma or equivalent
• Availability to work morning/afternoon/evening shifts and Saturdays
• Ability to handle a fast-paced environment with minimal supervision
• Proficient computer skills, including experience with Microsoft Office and Google Software
• Strong multitasking and detail-oriented abilities
• Professional composure under all circumstances
• Eagerness to learn and grow within the company
• Spanish language skills are a plus but not required

Benefits

• Great work culture and team-oriented environment
• Two days off per week guaranteed, closed Sundays and holidays
• Health, Vision, and Dental options for full-time employees
• Overtime opportunities
• Unlimited opportunity for growth within the company
• 90-day review and annual reviews

Starting pay depends on experience.

If this sounds like a good fit for you, we'd love to hear from you!