Customer Service & Dispatch Specialist for Home Services

Ace Hardware Corporation; Tyler (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k) retirement plan

Health coverage

Paid time off

Commission/bonus opportunities

Job summary

Ace Hardware Home Services, Inc. is seeking a customer-focused professional to join our team in a role that supports service scheduling, order entry, and high-quality customer interactions.

You will coordinate with field technicians, dispatch orders, and help maintain strong relationships with customers and vendors. Applicants should have 2+ years of customer service experience and proficiency with Microsoft Office applications.

Qualifications

• 2+ years of customer service experience.
• Experience with Microsoft Office (Outlook, Word, Excel).
• Strong attention to detail and commitment to high-quality work.
• High level of integrity in professional and personal conduct.
• Growth mindset with a desire to continuously improve.
• Ability to stay organized and perform well under pressure.
• Self-motivated with a strong work ethic.
• Positive, team-oriented attitude.
• Reliable and consistent in attendance and performance.
• Willingness to participate in an on-call rotation after hours as needed.
• This position is not eligible for employment visa sponsorship now or in the future.

Responsibilities

• Answer incoming calls and accurately enter customer information in ServiceTitan in real time.
• Deliver a great customer experience and build strong, lasting relationships.
• Communicate clearly and positively with field technicians and help coordinate their schedules.
• Dispatch and support technicians throughout the day to keep operations running smoothly.
• Manage multi-day and multi-vendor projects from start to finish.
• Support your team with a positive, team-first attitude.
• Step in and assist teammates when needed.

Skills

Customer service

Communication

Attention to detail

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Ace Hardware Home Services, Inc. is seeking a customer-focused professional to join our team in a role that supports service scheduling, order entry, and high-quality customer interactions.

You will coordinate with field technicians, dispatch orders, and help maintain strong relationships with customers and vendors. Applicants should have 2+ years of customer service experience and proficiency with Microsoft Office applications.