Customer Service & Dispatch Specialist (Concrete)

Silvi Materials; Fallsington (Bucks County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Prescription coverage

Dental insurance

Vision insurance

401K

Pension

Short- and long-term disability

Life Insurance

Tuition Reimbursement

Overtime as needed

Vacation

Paid Holidays

Job summary

Silvi Materials is seeking a Customer Service Representative/Dispatcher in Fairless Hills, PA or Hatboro, PA. The role combines customer service for the construction and concrete industry with dispatching ready-mix trucks to job sites.

You will handle orders, coordinate deliveries, and maintain clear communication across drivers, project managers, and internal teams. Ideal candidates have strong multitasking, data entry accuracy, and proficiency in Office and dispatch systems.

Qualifications

• 2+ years of customer service, inside sales, dispatch support, or related experience preferred.
• Valid Driver's License.
• Experience in construction materials, trucking, logistics, ready mix, aggregate, or related industries is strongly preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize in a high-volume, fast-paced environment.
• Detail-oriented with strong data entry accuracy.
• Proficiency in Microsoft Office and dispatch/order management systems.
• Ability to work extended hours, and occasional weekends as needed.
• Bilingual in English/Spanish is a plus.

Responsibilities

• Order Management — Receive, enter, and confirm customer concrete orders, ensuring accuracy in mix type, quantity, delivery time, and jobsite details.
• Dispatch Coordination — Schedule and dispatch ready‑mix trucks to job sites based on order priority, truck availability, and delivery timelines.
• Customer Communication — Serve as the primary point of contact for contractors, project managers, and internal teams; provide updates, resolve issues, and maintain strong customer relationships.
• Logistics Planning — Monitor truck locations, delivery progress, and plant production to adjust schedules in real time and minimize delays.
• Problem Resolution — Troubleshoot delivery challenges such as jobsite delays, traffic issues, equipment breakdowns, or mix adjustments.
• Production Coordination — Communicate with batch plant operators to ensure timely loading and accurate mix production.
• Ticketing & Documentation — Generate delivery tickets, verify order details, and maintain accurate records for billing and compliance.
• Safety Compliance — Ensure all dispatch activities follow DOT regulations, company safety policies, and jobsite requirements.
• System Monitoring — Use dispatching software to track orders, truck status, delivery times, and performance metrics.
• Team Collaboration — Work closely with drivers, plant managers, sales teams, and quality control to ensure smooth daily operations.
• Quality Support — Communicate customer requests for slump changes, additives, or mix adjustments to QC and production teams.
• Daily Reporting — Prepare end‑of‑day summaries, delivery logs, and operational reports as required.

Skills

Customer service

Dispatch coordination

Communication

Multitasking

Data entry

Microsoft Office

Tools

Dispatch software

Order management systems

CRM systems

Job description

Silvi Materials is seeking a Customer Service Representative/Dispatcher in Fairless Hills, PA or Hatboro, PA. The role combines customer service for the construction and concrete industry with dispatching ready-mix trucks to job sites.

You will handle orders, coordinate deliveries, and maintain clear communication across drivers, project managers, and internal teams. Ideal candidates have strong multitasking, data entry accuracy, and proficiency in Office and dispatch systems.