Customer Service & Dispatch Specialist - Concrete

Silvi Group; Falls Township (PA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Prescription benefits

Dental benefits

Vision benefits

401K

Pension

Disability insurance

Life Insurance

Tuition reimbursement

Overtime as needed

Job summary

Silvi Materials is seeking a Customer Service Representative/Dispatcher in Fairless Hills, PA or Hatboro, PA to support concrete delivery operations. You will manage orders, dispatch ready-mix trucks, communicate with contractors and internal teams, and monitor daily delivery progress to minimize delays.

Ideal candidates bring 2+ years in customer service or dispatch, a valid driver's license, and strong communication skills.

Qualifications

• 2+ years of customer service, inside sales, dispatch support, or related experience preferred
• Valid Driver's License
• Experience in construction materials, trucking, logistics, ready mix, aggregate, or related industries is strongly preferred
• Strong communication and interpersonal skills
• Ability to multitask and prioritize in a high-volume, fast-paced environment
• Detail-oriented with strong data entry accuracy
• Proficiency in Microsoft Office and dispatch/order management systems
• Ability to work extended hours, and occasional weekends as needed
• Bilingual in English/Spanish is a plus
• Be well-organized
• Strong customer service skills
• Dispatching experience is a plus
• Experience in the concrete/construction industry is also a plus
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving skills and ability to remain calm under pressure
• Proficiency in order entry/customer management systems
• Ability to work collaboratively with operations, dispatch, drivers, and sales teams
• Basic understanding of sales processes, customer account management, and service follow-up preferred

Responsibilities

• Order Management - Receive, enter, and confirm customer concrete orders, ensuring accuracy in mix type, quantity, delivery time, and jobsite details
• Dispatch Coordination - Schedule and dispatch ready-mix trucks to job sites based on order priority, truck availability, and delivery timelines
• Customer Communication - Serve as the primary point of contact for contractors, project managers, and internal teams; provide updates, resolve issues, and maintain strong customer relationships
• Logistics Planning - Monitor truck locations, delivery progress, and plant production to adjust schedules in real time and minimize delays
• Problem Resolution - Troubleshoot delivery challenges such as jobsite delays, traffic issues, equipment breakdowns, or mix adjustments
• Production Coordination - Communicate with batch plant operators to ensure timely loading and accurate mix production
• Ticketing & Documentation - Generate delivery tickets, verify order details, and maintain accurate records for billing and compliance
• Safety Compliance - Ensure all dispatch activities follow DOT regulations, company safety policies, and jobsite requirements
• System Monitoring - Use dispatching software to track orders, truck status, delivery times, and performance metrics
• Team Collaboration - Work closely with drivers, plant managers, sales teams, and quality control to ensure smooth daily operations
• Quality Support - Communicate customer requests for slump changes, additives, or mix adjustments to QC and production teams
• Daily Reporting - Prepare end-of-day summaries, delivery logs, and operational reports as required

Skills

Customer service

Dispatch coordination

Communication skills

Bilingual English/Spanish

Multitasking

Attention to detail

Microsoft Office

Tools

Dispatch software

Order management systems

Microsoft Office

Job description

Silvi Materials is seeking a Customer Service Representative/Dispatcher in Fairless Hills, PA or Hatboro, PA to support concrete delivery operations. You will manage orders, dispatch ready-mix trucks, communicate with contractors and internal teams, and monitor daily delivery progress to minimize delays.

Ideal candidates bring 2+ years in customer service or dispatch, a valid driver's license, and strong communication skills.