Concrete Dispatch & Customer Service Specialist

Silvi Concrete Products; Falls Township (PA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Prescription benefits

Dental benefits

Vision benefits

401K

Job summary

Silvi Materials is seeking a Customer Service Representative/Dispatcher in Pennsylvania to handle customer orders, coordinate dispatch of ready-mix trucks, and support sales and operations. The role emphasizes effective communication with drivers, customers, and internal teams in a fast-paced environment.

You will manage orders, respond to inquiries, and help ensure timely deliveries while maintaining accurate records and compliance with safety standards.

Qualifications

• 2+ years of customer service, inside sales, dispatch support, or related experience preferred.
• Valid Driver's License.
• Experience in construction materials, trucking, logistics, ready mix, aggregate, or related industries is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize in a high-volume, fast-paced environment.
• Detail-oriented with strong data entry accuracy.
• Proficiency in Microsoft Office and dispatch/order management systems.
• Ability to work extended hours, and occasional weekends as needed.
• Bilingual in English/Spanish a plus.

Responsibilities

• Order Management - Receive, enter, and confirm customer concrete orders, ensuring accuracy in mix type, quantity, delivery time, and jobsite details.
• Dispatch Coordination - Schedule and dispatch ready-mix trucks to job sites based on order priority, truck availability, and delivery timelines.
• Customer Communication - Serve as the primary point of contact for contractors, project managers, and internal teams; provide updates, resolve issues, and maintain strong customer relationships.
• Logistics Planning - Monitor truck locations, delivery progress, and plant production to adjust schedules in real time and minimize delays.
• Problem Resolution - Troubleshoot delivery challenges such as jobsite delays, traffic issues, equipment breakdowns, or mix adjustments.
• Production Coordination - Communicate with batch plant operators to ensure timely loading and accurate mix production.
• Ticketing & Documentation - Generate delivery tickets, verify order details, and maintain accurate records for billing and compliance.
• Safety Compliance - Ensure all dispatch activities follow DOT regulations, company safety policies, and jobsite requirements.
• System Monitoring - Use dispatching software to track orders, truck status, delivery times, and performance metrics.
• Team Collaboration - Work closely with drivers, plant managers, sales teams, and quality control to ensure smooth daily operations.
• Quality Support - Communicate customer requests for slump changes, additives, or mix adjustments to QC and production teams.
• Daily Reporting - Prepare end-of-day summaries, delivery logs, and operational reports as required.

Skills

Customer service

Dispatch coordination

Communication

Multitasking

Microsoft Office

Order management

Team collaboration

Detail-oriented

Valid Driver's License

Dispatch software

Tools

Dispatch software

Order entry systems

Microsoft Office

Job description

Silvi Materials is seeking a Customer Service Representative/Dispatcher in Pennsylvania to handle customer orders, coordinate dispatch of ready-mix trucks, and support sales and operations. The role emphasizes effective communication with drivers, customers, and internal teams in a fast-paced environment.

You will manage orders, respond to inquiries, and help ensure timely deliveries while maintaining accurate records and compliance with safety standards.