Customer Service & Dispatch Coordinator - Employee-Owned

Advanced Roofing; Florida; On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Pet friendly environment

Competitive benefits

Job summary

Advanced Roofing, Florida's largest commercial roofer, is seeking a Customer Service Representative to manage the full service cycle—from answering calls to dispatching technicians and processing invoices. You will collaborate with clients, estimators, branch managers, and accounting teams to ensure timely collections and accurate documentation.

The role emphasizes administrative support, scheduling, and strong customer service skills within a 0–3 year experience framework.

Qualifications

• High school diploma or GED is required.
• 0–3 years of dispatching field technicians in the roofing industry preferred.
• Background check and drug screening required.
• Bilingual Spanish/English is a plus.

Responsibilities

• Handle all incoming service, maintenance, and warranty calls with professionalism and courtesy.
• Dispatch and schedule service work, assigning tickets based on technician availability and location.
• Coordinate job site access and logistics with customers, technicians, and third-party vendors.
• Ensure accurate documentation for billing, including service details and photos.
• Process and send invoices promptly and follow up on collections and lien/NTO procedures.
• Maintain service schedules and follow-up logs, including payroll coordination.

Skills

Customer service

MS Office

Multitasking

Spanish/English

Background check

Drug screening

Age 18+

Roofing experience

Education

High school diploma or GED

Job description

Advanced Roofing, Florida's largest commercial roofer, is seeking a Customer Service Representative to manage the full service cycle—from answering calls to dispatching technicians and processing invoices. You will collaborate with clients, estimators, branch managers, and accounting teams to ensure timely collections and accurate documentation.

The role emphasizes administrative support, scheduling, and strong customer service skills within a 0–3 year experience framework.