HVAC Customer Experience & Dispatch Pro

Rocket Cooling; Naples (FL); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

401(k) with company match

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Rocket Cooling, based in Naples, FL, is seeking a customer service/dispatch coordinator to support a fast-growing HVAC operation. You will answer calls, manage the dispatch board, schedule service and installations, and engage in outbound outreach to maintain a full schedule.

The role emphasizes tech proficiency, organization, and professional communication, with structured CSR training and room to grow alongside a expanding local team.

Qualifications

• 2+ years of customer service, dispatching, administrative, or office coordination experience required.
• HVAC, trades, home service, or service industry experience strongly preferred.
• Experience with dispatch boards or scheduling coordination is highly preferred.
• ServiceTitan experience is a major plus.
• Parts ordering or inventory coordination experience is a plus.
• Excellent communication skills with strong phone etiquette.
• Comfortable using technology and learning new systems quickly.
• Highly organized with strong multitasking abilities.
• Ability to stay calm and efficient in a fast paced environment.
• Dependable, motivated, and team oriented mindset.

Responsibilities

• Deliver a world class customer experience by answering incoming calls professionally, confidently, and efficiently.
• Manage and assist with the daily dispatch board, helping coordinate technicians and appointments effectively.
• Schedule service, maintenance, and installation appointments while maximizing board efficiency.
• Make outbound calls to: follow up with recent customers, schedule overdue maintenance visits, reconnect with unscheduled customers, promote Rocket Cooling membership renewals and benefits.
• Assist with parts ordering, equipment coordination, and job support when needed.
• Communicate clearly with technicians, managers, and customers to ensure smooth daily operations.
• Accurately manage customer information, scheduling, invoices, and job notes within ServiceTitan and company systems.
• Help identify scheduling opportunities and assist in keeping the board full and organized.
• Maintain organized records and uphold a high level of professionalism and confidentiality.
• Participate in ongoing CSR and operational training programs.

Skills

Customer service

Dispatching

Administrative

Office coordination

ServiceTitan experience

Communication skills

Tech-savvy

Highly organized

Tools

ServiceTitan

CRM software

Job description

Rocket Cooling, based in Naples, FL, is seeking a customer service/dispatch coordinator to support a fast-growing HVAC operation. You will answer calls, manage the dispatch board, schedule service and installations, and engage in outbound outreach to maintain a full schedule.

The role emphasizes tech proficiency, organization, and professional communication, with structured CSR training and room to grow alongside a expanding local team.