Customer Service & Dispatch Specialist (Onsite, ESOP)

Advanced Roofing; Florida; In loco; USD 36.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, dental, vision insurance

401(k) with matching

Paid time off

Employee ownership via ESOP

Pet friendly environment

Refer a friend bonus up to $2,000

Descrizione del lavoro

Advanced Roofing, Inc. is seeking a Customer Service Representative in Florida. You will manage the complete service cycle—from answering calls to dispatching field technicians, coordinating schedules, processing invoices, and ensuring timely collections.

You’ll work with clients, estimators, managers, and accounting to deliver exceptional service. Ideal candidates have 0–3 years of dispatching experience in roofing/construction, strong MS Office skills, and a customer-focused approach.

Competenze

• High school diploma or GED required.
• 0–3 years dispatching field technicians in the service roofing industry preferred.
• Must be at least 18 years old.
• Bilingual Spanish/English a plus.
• Experience with roofing/trade/construction company preferred.
• Successful background check and drug screen.
• Proficient in MS Office (Word, Excel, Outlook).

Mansioni

• Handle all incoming service, maintenance, and warranty calls.
• Dispatch and schedule service work based on technician availability.
• Coordinate job site access and logistics with customers and vendors.
• Ensure accurate documentation for billing and approvals.
• Process invoices and follow up on collections.
• Maintain service schedules, dispatch boards, and logs.
• Review technician timesheets and assist payroll coordination.
• Provide administrative support across the branch.

Conoscenze

Advanced customer service

MS Office proficiency

Multi-tasking

Bilingual Spanish/English

Organizational skills

Formazione

High school diploma or GED

Strumenti

MS Office

Descrizione del lavoro

Advanced Roofing, Inc. is seeking a Customer Service Representative in Florida. You will manage the complete service cycle—from answering calls to dispatching field technicians, coordinating schedules, processing invoices, and ensuring timely collections.

You’ll work with clients, estimators, managers, and accounting to deliver exceptional service. Ideal candidates have 0–3 years of dispatching experience in roofing/construction, strong MS Office skills, and a customer-focused approach.