Representative 1, Call Center

CoolSys - Refrigeration and HVAC Systems; Phoenix (AZ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Prescription coverage

Paid vacation

Holidays

Floating holiday

401K match

Life insurance

AD&D

Job summary

CoolSys is seeking a customer service specialist to handle incoming service requests and accurately log details for dispatch. You will deliver solutions, maintain professionalism, and adapt to evolving processes while supporting on-call technicians for emergencies.

Requirements include 1+ year in a call center or similar B2B role, proficiency with Word/Excel/Outlook, and the ability to type 50 wpm. Teamwork and a positive attitude are essential for success.

Qualifications

• 1+ years of experience in a call center or similar B2B customer service role.
• Proficient use of Word, Excel and Outlook; ability to type 50 wpm and learn additional systems.
• High level of professionalism and strong problem-solving abilities.
• Excellent interpersonal communication skills.
• Able to multi-task and work in a fast-paced environment with competing priorities.

Responsibilities

• Act as the first point of contact for customers via email and phone and enter information into the dispatch system.
• Provide solutions to customer concerns and adapt to new processes as needed.
• Coordinate with on-call service teams to dispatch technicians for emergency requests.

Skills

Call center experience

Customer service

Typing 50 wpm

Professional communication

Teamwork

Education

High school diploma/GED

Vocational certificate a plus

Tools

Word

Excel

Outlook

Job description

CoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions.

Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi-site rollouts across states.

CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals.

No wonder Newsweek named CoolSys one of America’s Greatest Workplaces!

We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:

• Competitive pay: $18-20/HR depending on experience
• Benefits: Medical, Dental, Vision and Prescription coverage.
• Paid vacation, holidays, and floating holiday.
• 401(K) with Company match.
• Company sponsored life insurance, as well as optional AD&D, short and long-term disability.
• Tuition reimbursement.
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more.
• Pet Insurance.
• Legal Plan, and ID Theft Protection.

Responsibilities

As the first point of contact for our customers, you will be responsible for managing incoming service requests received via email and phone and accurately entering the information into our system for dispatch. You will provide excellent customer service by providing solutions to any customer concerns and adapting to new processes, as necessary. You will work with our on-call service teams to dispatch technicians for emergency service requests.

Start date: 8/31/26

Training hours: 5am-2pm for 6 weeks.

Regular Schedule: Must be available to work a full-time schedule within the hours of 5am-10pm, 7 days a week on a rotation.

Qualifications

• 1+ years of experience in a call center or similar B2B customer service role.
• Solid working knowledge of Word, Excel and Outlook, able to type 50 wpm and learn other systems.
• High level of professionalism & strong problem-solving abilities
• Excellent interpersonal communication skills
• Able to work in a fast‑paced environment, multi-task, and work with competing priorities
• Must be highly motivated and work well in team environment

Education And Experience

• High school diploma/GED
• Certification from an accredited vocational-technical or trade school a plus!
• Our Employment Benefits includes:
• Medical, Dental, Vision and Prescription coverage
• Paid vacation and holidays
• 401(K) match
• Life insurance, AD&D and long-term disability
• Tuition reimbursement

Join Us

Today, there are 27 different companies that make up the CoolSys family of brands.

Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth!

Connect with us on Facebook and X.

CoolSys is an EEO/AA Employer. All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.

Pre-employment background screening (criminal and MVR for driving positions) and drug testing arerequiredfor all positions. CoolSys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.