Customer Service & Scheduling Specialist

Massey Services, Inc.; Pensacola (FL); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Medical & Dental

401(k) retirement plan

Paid vacations

Tuition reimbursement

Job summary

A leading service company is seeking a Customer Service Specialist in Pensacola, FL. The role involves answering customer calls, resolving inquiries, and managing service scheduling. Candidates should have a minimum of a High School Diploma and prior customer service experience. Strong problem-solving and computer skills are essential. This position offers a competitive hourly wage and a comprehensive benefits package, making it an excellent opportunity for a customer-focused individual.

Qualifications

• Minimum of a High School Diploma or GED required.
• Previous customer service experience on the phone is essential.
• Strong problem-solving skills are a must.

Responsibilities

• Answer incoming customer calls in a courteous manner.
• Resolve customer inquiries and scheduling service.
• Make outbound calls to confirm appointments and collect payments.

Skills

Customer service experience

Problem-solving skills

Computer skills

Typing skills

Time management

Education

High School Diploma or GED

Job description

A leading service company is seeking a Customer Service Specialist in Pensacola, FL. The role involves answering customer calls, resolving inquiries, and managing service scheduling. Candidates should have a minimum of a High School Diploma and prior customer service experience. Strong problem-solving and computer skills are essential. This position offers a competitive hourly wage and a comprehensive benefits package, making it an excellent opportunity for a customer-focused individual.