Customer Service & Dispatch Coordinator

Crete United; Oglesby (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Job summary

John's Service & Sales, Inc. is seeking a friendly and dependable Customer Service Representative to be the first point of contact for customers.

The role involves answering phones, assisting customers, coordinating service requests and dispatching, and providing administrative support to the team. The ideal candidate will handle multiple tasks in a fast-paced environment, work well with customers and technicians, and maintain organized records using Microsoft Office and Google Sheets.

Qualifications

• Previous customer service or office experience preferred.
• Strong communication and phone skills.
• Proficient with Microsoft Office and Google Sheets.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Answer incoming phone calls and provide professional, friendly customer service.
• Serve as first contact for questions, scheduling, and service needs.
• Assist with dispatching technicians and coordinating service calls.
• Schedule appointments and communicate service information.
• Send and respond to customer and internal emails.
• Enter, update, and maintain customer and service information.
• Organize schedules and daily workflow.
• Use Microsoft Office and Google Sheets for tracking and administrative tasks.
• Provide general office and administrative support.
• Maintain a professional and positive experience for every customer.

Skills

Customer service

Phone communication

Organizational skills

Time management

Multitasking

Team collaboration

Independent work

Customer focus

Tools

Outlook

Word

Excel

Google Sheets

Job description

John's Service & Sales, Inc. is seeking a friendly and dependable Customer Service Representative to be the first point of contact for customers.

The role involves answering phones, assisting customers, coordinating service requests and dispatching, and providing administrative support to the team. The ideal candidate will handle multiple tasks in a fast-paced environment, work well with customers and technicians, and maintain organized records using Microsoft Office and Google Sheets.