Customer Service & Dispatch Coordinator

Concentric Power Services; Nashville (TN); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Medical plan options

Dental and vision insurance

Health Savings Account

Flexible Spending Accounts

Life and AD&D insurance

401K plan with match

Paid holidays

PTO 128 hours

Disability insurance

Legal plans and protections

Training and mentoring

Advancement opportunities

Job summary

Concentric Power Services in Nashville seeks a Customer Service Representative to manage information and processes around customer and technician experiences, supporting sales, service management, and technicians to ensure outstanding service. They will also act as a liaison between Engineering, Customer Care, Accounting, and customers to ensure orders and work meet Concentric’s standards.

The position reports to the Service Manager, Director of Operations, Lead CSR, or as assigned.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Pass background check and drug screen.
• Proficient with Excel, Word, and data management.
• ERP system experience is a plus.

Responsibilities

• Maintain reliable attendance and punctuality.
• Communicate progress to Service Managers and others.
• Dispatch Technicians to meet maintenance schedules.
• Answer calls with a positive, professional demeanor.
• Resolve customer issues promptly and professionally.
• Track assets and update customer contracts.
• Schedule maintenance across assets.
• Adhere to safety requirements and training.
• Work independently or with a team.
• Other duties as assigned.

Skills

Excel

Word

Data management

Communication skills

Problem solving

Analytical skills

Independent work

Team collaboration

Written and verbal communication

Adaptability

Overtime willingness

Travel up to 5%

Education

High School diploma or GED

Associate degree preferred

Tools

ERP system experience

Job description

Concentric Power Services in Nashville seeks a Customer Service Representative to manage information and processes around customer and technician experiences, supporting sales, service management, and technicians to ensure outstanding service. They will also act as a liaison between Engineering, Customer Care, Accounting, and customers to ensure orders and work meet Concentric’s standards.

The position reports to the Service Manager, Director of Operations, Lead CSR, or as assigned.