Customer Service & Dispatch Coordinator

Standard Heating & Air Conditioning; Minneapolis (MN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Paid time off

8 paid holidays

On-site parking

Training and development

Growth opportunities

Job summary

Standard Heating & Air Conditioning is seeking an experienced Customer Service Representative to be the first contact for homeowners and help maintain comfort year-round. You’ll support scheduling, product/service explanations, and accurate documentation from a central Minnesota location.

You’ll join a respected local employer with 96+ years of service, a collaborative team, and ongoing training. This full-time, in-office role offers growth opportunities and a strong benefits package.

Qualifications

• 2+ years of customer service or call center experience.
• Excellent verbal and written communication.
• Strong organizational and multitasking abilities.
• Proficient with phones, computers, data entry, Word, Excel, and Outlook.
• Dependable, patient, and customer-focused.
• High school diploma or GED required.
• College coursework or degree is a plus.
• Bilingual or multilingual skills are a plus.

Responsibilities

• Answer incoming calls, texts, and emails professionally.
• Schedule routine and demand service appointments.
• Explain products, services, and membership options.
• Document customer interactions and resolutions.
• Coordinate dispatch of on-call Service Technicians.
• Make outbound follow-up calls.
• Use CRM, Microsoft Office, and other tools.
• Assist with mailings and special projects.
• Full-Time | In-Office | Monday–Friday + Rotating Saturday Mornings

Skills

Communication skills

Verbal communication

Written communication

Organization

Multitasking

Customer service mindset

Bilingual or multilingual

Education

High school diploma or GED

College coursework

Tools

MS Word

Excel

Outlook

CRM software

Data entry

Job description

Standard Heating & Air Conditioning is seeking an experienced Customer Service Representative to be the first contact for homeowners and help maintain comfort year-round. You’ll support scheduling, product/service explanations, and accurate documentation from a central Minnesota location.

You’ll join a respected local employer with 96+ years of service, a collaborative team, and ongoing training. This full-time, in-office role offers growth opportunities and a strong benefits package.