Customer Service & Dispatch Coordinator

Mr. Handyman (New); Louisville (KY); On-site; USD 22,041 - 26,174; Full time

Benefits offered by this job

Employee discount

Paid time off

Parental leave

50% reimbursement of health/dental insurance after 90 days

Job summary

Mr. Handyman (New) is seeking a Customer Service & Dispatch Coordinator in Louisville, KY. This role requires a dependable, detail-oriented candidate with at least two years of dispatching and handyman experience. Responsibilities include managing customer communications, scheduling technician appointments, and documenting interactions. Benefits include competitive pay ($16.00 – $19.00 per hour), reimbursement for health insurance, and paid time off after 90 days.

Qualifications

• Minimum 2 years of dispatching experience required.
• Minimum 2 years in a handyman, construction, or related environment.
• Strong customer service background with confidence on the phone.

Responsibilities

• Handle and route customer calls professionally.
• Schedule service appointments and manage technician calendars.
• Document customer interactions and work orders accurately.

Skills

Customer service

Organizational skills

Multitasking

Verbal communication

Problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Scheduling software

CRM systems

Job description

About Us

At Mr. Handyman of Louisville Northeast, we’re a locally owned, nationally backed home improvement company dedicated to quality craftsmanship and exceptional customer service. Our Done Right Promise means we stand behind every project and every team member who helps make it happen.

We’re looking for a dependable, detail-oriented, and upbeat Customer Service & Dispatch Coordinator to join our office team. If you thrive in a fast-paced environment, have strong common sense, enjoy problem-solving, and are comfortable juggling phones, schedules, technicians, and customers—this could be the perfect fit.

What You’ll Do

Customer Communication & Lead Management

• Answer and route incoming residential and commercial customer calls in a professional, friendly manner
• Respond promptly to all residential leads via phone, text, and email
• Provide basic information and set customer expectations for handyman repair services
• Review customer-submitted photos and descriptions to provide cost range guesstimates for residential repairs
• Handle customer concerns and complaints calmly and professionally, escalating when appropriate
• Take accurate phone messages and route them to the appropriate team member

Scheduling & Dispatch

• Schedule service appointments and efficiently manage technician calendars
• Dispatch technicians based on skill set, job type, location, and availability
• Maintain constant communication with technicians throughout the day
• Keep the daily schedule full by adjusting for cancellations, reschedules, and job overruns
• Review jobs and invoices from the day before and upcoming next day to ensure accuracy and readiness

Administrative & Financial Duties

• Document all customer interactions, work orders, estimates, and job notes accurately in the system
• Apply check payments to the correct jobs and assist with invoicing and receipts
• Assist with daily office operations, reporting, and internal communication
• Respond to commercial emails requesting job updates, scheduling, or bookings with a Not-to-Exceed (NTE) amount

Growth of Responsibilities (Training-Based)

• First 2 months: Focus on residential lead management, booking jobs, and residential estimates
• After residential mastery: Begin handling commercial job bookings via phone and Outlook
• After 4–6 months:
• Respond to Google reviews professionally
• Assist with light social media posting using technician-provided before/after photos through tools such as Calendly and Soci

What We’re Looking For

• Minimum 2 years of dispatching experience (service, trades, or field-based industry required)
• Minimum 2 years of experience in a handyman, construction, property maintenance, or related trade environment
• Strong customer service background with confidence on the phone
• Excellent organizational skills and attention to detail
• Ability to multitask, prioritize, and think logically in a fast-paced office
• Comfort reviewing job photos and discussing repair pricing ranges
• Strong written and verbal communication skills
• Computer proficiency including Microsoft Outlook, scheduling software, and CRM systems
• Professional, positive, and calm demeanor—especially during customer complaints
• Reliable, punctual, self-motivated, and accountable
• Team player who thrives in a small-office environment

Why You’ll Love Working Here

• Competitive pay based on experience and performance
• 50% reimbursement of individual health/dental insurance after 90 days
• Paid Time Off after 90 days
• Supportive, respectful, and team‑focused work environment
• Opportunity to grow within a nationally recognized brand with local, family‑owned values

Job Details

• Schedule: Monday–Friday, 8:00 AM – 5:00 PM
• Pay: $16.00 – $19.00 per hour
• Benefits after 90 days: PTO + 50% health/dental insurance reimbursement
• Location: In‑person role – Middletown, KY

Benefits

• Employee discount
• Paid time off
• Parental leave

Education

• High school diploma or equivalent (Required)

Experience

• Dispatching: 2 years (Required)
• Handyman trades or similar field: 2+ years (Required)
• Customer service: 3 years (Required)
• Microsoft Outlook: 2 years (Required)
• Google Docs: 2 years (Preferred)
• Communication skills: 5 years (Preferred)

Language

• English (Preferred)

Shift Availability

• Day Shift (Required)

Ability to Commute

• Middletown, KY 40243 (Required)

Disclaimer

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.