Service Dispatch & Client Care Specialist

Mr. Handyman (New); Louisville (KY); On-site; USD 22,041 - 26,174; Full time

Benefits offered by this job

Employee discount

Paid time off

Parental leave

50% reimbursement of health/dental insurance after 90 days

Job summary

Mr. Handyman (New) is seeking a Customer Service & Dispatch Coordinator in Louisville, KY. This role requires a dependable, detail-oriented candidate with at least two years of dispatching and handyman experience. Responsibilities include managing customer communications, scheduling technician appointments, and documenting interactions. Benefits include competitive pay ($16.00 – $19.00 per hour), reimbursement for health insurance, and paid time off after 90 days.

Qualifications

• Minimum 2 years of dispatching experience required.
• Minimum 2 years in a handyman, construction, or related environment.
• Strong customer service background with confidence on the phone.

Responsibilities

• Handle and route customer calls professionally.
• Schedule service appointments and manage technician calendars.
• Document customer interactions and work orders accurately.

Skills

Customer service

Organizational skills

Multitasking

Verbal communication

Problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Scheduling software

CRM systems

Job description

Mr. Handyman (New) is seeking a Customer Service & Dispatch Coordinator in Louisville, KY. This role requires a dependable, detail-oriented candidate with at least two years of dispatching and handyman experience. Responsibilities include managing customer communications, scheduling technician appointments, and documenting interactions. Benefits include competitive pay ($16.00 – $19.00 per hour), reimbursement for health insurance, and paid time off after 90 days.