Customer Service & Dispatch Coordinator

Acara Solutions, Inc.; Buffalo (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

Acara Solutions, Inc. in Buffalo, NY is seeking a Customer Service Coordinator for a temporary-to-direct role. This position requires you to answer customer calls and emails, enter service requests, and provide scheduling and service updates.

The role is 100% onsite with a Monday–Friday, 8 AM to 5 PM schedule. The compensation is $21.00 per hour. You will coordinate technician schedules, dispatches, installations, and service follow-ups, order parts, and maintain accurate service records and

Qualifications

• Minimum of a High School Diploma or GED is required
• Proficiency in Microsoft Office suite

Responsibilities

• Answer customer calls and emails, enter service requests, and provide scheduling and service updates.
• Coordinate technician schedules, dispatches, installations, and service follow-ups.
• Order parts and coordinate inventory needs with the warehouse.
• Maintain accurate service records, certifications, and customer information.
• Support daily administrative tasks and service department operations.
• Coordinate company vehicle scheduling, maintenance, and compliance.
• Assist with service issues, escalations, and process improvements.

Skills

Microsoft Office

Education

High School Diploma or GED

Job description

Acara Solutions, Inc. in Buffalo, NY is seeking a Customer Service Coordinator for a temporary-to-direct role. This position requires you to answer customer calls and emails, enter service requests, and provide scheduling and service updates.

The role is 100% onsite with a Monday–Friday, 8 AM to 5 PM schedule. The compensation is $21.00 per hour. You will coordinate technician schedules, dispatches, installations, and service follow-ups, order parts, and maintain accurate service records and