Customer Service Coordinator

Aleron; Buffalo (NY); On-site; USD 23,866 - 33,992; Full time

Job summary

Acara Solutions is seeking a Customer Service Coordinator in Amherst, NY for a temp-to-hire role. You will handle customer calls and emails, enter service requests, and coordinate scheduling and updates with clients and technicians.

This position requires a high school diploma or GED and proficiency with the Microsoft Office suite, with 100% onsite work Monday through Friday, 8 AM to 5 PM. Join a team that values collaboration and client success.

Qualifications

• Minimum of a High School Diploma or GED is required.
• Proficiency in Microsoft Office suite.

Responsibilities

• Answer customer calls and emails, enter service requests, and provide scheduling and service updates.
• Coordinate technician schedules, dispatches, installations, and service follow-ups.
• Order parts and coordinate inventory needs with the warehouse.
• Maintain accurate service records, certifications, and customer information.
• Support daily administrative tasks and service department operations.
• Coordinate company vehicle scheduling, maintenance, and compliance.
• Assist with service issues, escalations, and process improvements.

Skills

Microsoft Office

Education

High School Diploma or GED

Job description

Job Title: Customer Service Coordinator

Location: Amherst, NY

Employment Type: Temp to hire

Industry: Office Equipment

Compensation: $21.00/HR

Schedule: Monday-Friday 8AM to 5PM, 100% onsite

Why You'll Love Working Here:

• Supportive, team-driven culture that values collaboration, transparency, and accountability


• Opportunity to grow your career with a global workforce solutions leader serving multiple industries


• People-first environment that encourages employees to bring their authentic selves to work


• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates

Why This Opportunity is Exciting:

This role offers the chance to join a company that prioritizes both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Sound like a good fit?

What You’ll Do:

• Answer customer calls and emails, enter service requests, and provide scheduling and service updates.


• Coordinate technician schedules, dispatches, installations, and service follow-ups.


• Order parts and coordinate inventory needs with the warehouse.


• Maintain accurate service records, certifications, and customer information.


• Support daily administrative tasks and service department operations.


• Coordinate company vehicle scheduling, maintenance, and compliance.


• Assist with service issues, escalations, and process improvements.

What You’ll Bring:

• Minimum of a High School Diploma of GED is required


• Proficiency in Microsoft Office suite

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.